Privacy Policy

Effective Date: 15/03/2025
Last Updated: 15/03/2025

Welcome to Builto. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and digital platforms. By using our services, you agree to this policy. If you do not agree, you must discontinue use immediately.

1. Information We Collect

We collect different types of information to improve our services and provide a smooth experience for our customers.

1.1 Personal Information (Collected When You Use Our Services)

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Details (Processed via Third-Party Providers Like Stripe, PayPal, etc.)

1.2 Non-Personal Information (Collected Automatically)

  • IP Address
  • Browser Type & Version
  • Operating System
  • Referral Website (Where You Came From)
  • User Behavior (Clicks, Pages Visited, Time Spent on Our Site, etc.)

1.3 Information Collected from Third-Parties

  • Social Media Profiles (If you engage with us via Facebook, Twitter, etc.)
  • Publicly Available Information

We do not collect or store sensitive personal data (e.g., racial/ethnic origin, political beliefs, health information) unless required by law.

2. How We Use Your Information

We use collected information for the following purposes:

✅ Service Delivery: Process orders, manage accounts, provide customer support.
✅ Payment Processing: Secure transactions via trusted third-party providers.
✅ Website Improvement: Analyze traffic & user behavior to enhance functionality.
✅ Marketing & Communication: Send offers, newsletters, updates (you can opt-out anytime).
✅ Security & Fraud Prevention: Detect, prevent, and respond to unauthorized activities.
✅ Legal Compliance: Ensure compliance with laws (GDPR, CCPA, etc.).

3. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to enhance user experience.

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

3.2 How We Use Cookies

🔹 Essential Cookies: Required for website functionality (login, checkout, security).
🔹 Performance Cookies: Collect analytics on website usage.
🔹 Marketing Cookies: Track your interests to display relevant ads.
🔹 Third-Party Cookies: Used by services like Google Analytics & Facebook Pixel.

You can disable cookies in your browser settings, but some website features may not function properly.

4. Data Sharing & Third-Party Services

We do not sell or rent your personal data. However, we may share data with trusted third parties for operational purposes.

4.1 Payment Processing Providers

We use Stripe, PayPal, and other third-party payment processors. Your financial data is securely handled by them, and we do not store your payment details.

4.2 Hosting & Security Providers

Our website is hosted on secure servers that comply with industry standards.

4.3 Analytics & Advertising

We use tools like Google Analytics and Facebook Pixel to analyze user behavior and display targeted ads.

4.4 Legal Compliance

We may disclose information if required by law enforcement, court orders, or legal processes.

5. Data Retention & Security

We implement industry-standard security to protect your data.

5.1 How Long We Retain Your Data

  • Account Data: Retained until you request deletion.
  • Transaction Data: Retained for 7 years (as required by tax laws).
  • Marketing Data: Retained until you unsubscribe.

5.2 Security Measures

🔐 SSL Encryption: Secure browsing & transactions.
🔐 Two-Factor Authentication (2FA): Protects user accounts.
🔐 Firewalls & Malware Protection: Prevents cyber threats.
🔐 Access Restrictions: Only authorized staff can access personal data.

Despite our best efforts, no system is 100% secure. By using our services, you acknowledge that no data transmission can be guaranteed to be completely secure.

6. Your Data Rights (GDPR & CCPA Compliance)

6.1 Your Rights Under GDPR (EU Users)

If you are an EU resident, you have the right to:
✅ Access the data we hold about you.
✅ Request correction of inaccurate data.
✅ Request deletion of your data (“Right to be Forgotten”).
✅ Restrict or object to data processing.
✅ Request data portability (receive a copy of your data).
✅ Withdraw consent for marketing communications.

6.2 Your Rights Under CCPA (California Users)

If you are a California resident, you can:
✅ Request what personal data we have collected.
✅ Request deletion of your data (subject to legal requirements).
✅ Opt-out of data sharing for advertising.

To exercise your rights, email us at [Your Email]. We will respond within 30 days.

7. Third-Party Links & External Websites

Our website may contain links to third-party websites (e.g., social media, external payment processors). We are not responsible for their privacy practices. Please review their policies before providing personal data.

8. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect data from minors. If we discover that a child has provided us with personal data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. If we make significant changes, we will notify you via email or website notice. Continued use of our services constitutes acceptance of the updated policy.