Terms and Conditions

Effective Date: 15/03/2025
Last Updated: 15/03/2025

Welcome to Builto. These Terms and Conditions govern the use of our website, services, website hosting, maintenance, and special promotional discounts. By using our services, you agree to abide by these terms. If you do not agree, you must discontinue use immediately.

1. Definitions

  • “Company,” “We,” “Us,” “Our” refers to Builto.
  • “Customer,” “You,” “Your” refers to the individual or business purchasing services from Builto.
  • “Services” refers to website design, hosting, maintenance, and other digital services offered by Builto.
  • “Website” refers to any website, design, or service delivered by Builto.
  • “Hosting Plan” refers to website hosting services provided by Builto.
  • “TOGETHER50 Coupon” refers to the promotional discount for purchasing a website and hosting together.

2. General Terms of Service

  • By purchasing our services, you confirm that you are 18 years or older and have the legal authority to enter into a contract.
  • Builto reserves the right to update, modify, or discontinue services without prior notice.
  • We may refuse service to any customer for violating our policies, engaging in illegal activities, or abusive behavior.
  • Customers agree to comply with UK laws and international regulations when using our services.

3. Website Development & Delivery

  • All websites are delivered as per the chosen package (Basic, Standard, or Premium).
  • Estimated delivery timeframe: 24-48 hours, subject to customer responsiveness and provided materials.
  • Customers must provide all necessary content (logos, images, text) within 7 days of purchase.
  • If we do not receive the required materials, delivery may be delayed without compensation.
  • Revisions & Edits:
    • Basic Plan: 1 free edit after completion
    • Standard Plan: 3 free edits after completion
    • Premium Plan: Unlimited edits (with hosting plan)

4. Website Hosting Terms & Conditions

  • Customers opting for our hosting services receive:
    ✅ Domain name registration (for applicable plans)
    ✅ SSL Security Certificate
    ✅ Regular security updates & maintenance
    ✅ Website backups & technical support
    ✅ Up to 3 free monthly edits (depending on plan)
    ✅ Priority customer support
  • Hosting fees are billed monthly and must be paid in full to keep services active.
  • Customers may transfer their website to another host but will not receive maintenance, security updates, or ongoing support unless a separate maintenance package is purchased.
  • If hosting payments are missed for more than 7 days, the website may be suspended. After 30 days of non-payment, the website will be permanently deleted with no option for restoration. If you cannot make payment or are struggling to make payment then you must contact us as soon as possible so we can work with you to keep your website active. We genuinely want your business to succeed and we never actually want to suspend or delete any websites. Please contact us if you are struggling to make payments.

5. TOGETHER50 Discount Terms

The TOGETHER50 Coupon is subject to the following conditions:
✅ The £50 discount applies only when a website package + hosting plan are purchased together.
✅ The hosting plan requires a minimum 3-month commitment.
✅ If the hosting plan is canceled early, the full website price (without discount) will be charged retroactively.
✅ The discount cannot be combined with other promotions, coupons, or special offers.
✅ The discount is non-transferable and cannot be shared between different customers.
✅ Builto reserves the right to terminate or modify the offer at any time without prior notice.

Early Termination Policy

  • If a customer cancels their hosting plan before 3 months, the £50 discount is revoked.
  • The customer must pay the full price of the website without the discount.
  • Failure to pay the adjusted amount will result in legal action and potential suspension of future services.

6. Payment, Billing, and Refund Policy

  • Payments must be made in full before website work begins.
  • Hosting is billed monthly, and customers are responsible for keeping payment details updated.
  • Refund Policy:
    • Website purchases are non-refundable once development has started.
    • If a refund is requested before development starts, a partial refund may be issued at our discretion.
    • Hosting fees are non-refundable once paid.

7. Intellectual Property & Ownership Rights

  • Customers retain ownership of all content they provide (e.g., text, images, logos).
  • Builto retains ownership of the website design, layout, and structure until full payment is made.
  • Customers cannot resell or distribute any Builto website without written permission.
  • Builto may showcase completed websites in its portfolio unless a non-disclosure agreement is requested.

8. Website Maintenance & Support

  • Customers with an active hosting plan receive free website edits & updates (up to 3 per month).
  • Additional edits beyond the limit may incur extra charges.
  • Websites hosted elsewhere will not receive free support unless a separate maintenance plan is purchased.

9. Limitation of Liability

  • Builto provides services as-is and is not responsible for:
    • Website downtime due to third-party hosting issues.
    • Loss of data, revenue, or business opportunities due to website failures.
    • Any security breaches resulting from third-party applications or weak customer passwords.
  • Customers are responsible for keeping passwords secure and regularly updating their sites.

10. Customer Responsibilities

  • Customers must provide accurate and truthful information during signup.
  • Customers are responsible for ensuring that all content on their website complies with copyright laws.
  • Customers may not use Builto services for:
    ❌ Fraudulent, illegal, or unethical activities
    ❌ Distributing malware, spam, or prohibited content
    ❌ Promoting hate speech, violence, or illegal activities
  • Any violation will result in immediate termination of services with no refund.

11. Third-Party Services & Integrations

  • Builto integrates with third-party services (e.g., Stripe, PayPal, Google Analytics).
  • We are not responsible for third-party service failures or issues.
  • Customers must resolve disputes with third-party service providers directly.

12. Termination of Services

We reserve the right to terminate services if:
❌ The customer fails to pay for services.
❌ The customer violates these Terms & Conditions.
❌ The customer engages in fraud, harassment, or abusive behavior.

  • If services are terminated due to violations, no refunds will be issued.

13. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of the United Kingdom.
  • Any disputes will be resolved in the courts of the UK.

14. Amendments & Updates

  • We may update these Terms & Conditions at any time.
  • Continued use of services constitutes acceptance of the updated terms.